Even carefully designed projects can face unexpected challenges that create tension and leave some of the parties unsatisfied or some project objectives unfulfilled. Problems and complaints could include lack of consultation with interested stakeholders and communities, issues relating to the rights of Indigenous Peoples and gender equality, perception of wrongdoing or mismanagement, or other concerns.
Regardless of the cause, the GEF Secretariat takes all concerns seriously. For that reason, the GEF created the position of GEF Conflict Resolution Commissioner.
The Commissioner works directly with member countries, GEF Agencies and affected stakeholders to help resolve disputes and address complaints and other issues relevant to GEF operations, and reports directly to the GEF CEO. Through the Commissioner, the CEO aims to expand feedback and respond more quickly to issues and concerns that may arise in GEF-funded projects.
The conflict resolution function is set out in the GEF Policy on the Agency Minimum Standards on Environmental and Social Safeguards. The Commissioner’s service is intended to complement the work of the independent accountability and grievance mechanisms of individual GEF Agencies (See Agency Mechanisms for Conflict Resolution).
A person concerned about a GEF-financed project may bring a complaint forward, either to a local or country-level dispute resolution system, a GEF Partner Agency or the GEF Resolution Commissioner.
Key features of the approach are to facilitate dialogue among stakeholders (using corporate activities such as the National Dialogues), mediate/resolve issues, enhance the GEF internal climate of trust and transparency, and develop lessons to improve future operations.
Parties wishing to learn more about the service, raise an issue, file a complaint, or ask for dispute settlement are encouraged to send an email or write a letter, in any language, to:
Mr. Peter Lallas
GEF Conflict Resolution Commissioner
Mr. Peter Lallas
Global Environment Facility
The World Bank Group, MSN N8-800
1818 H Street, NW
Washington, DC 20433-002.