Conflict resolution services are now available at the level of the Secretariat. The Conflict Resolution Commissioner is an independent voice who reports directly to the CEO. In this role, the incumbent works directly with member countries and agencies to help resolve disputes and address complaints and other issues of importance to GEF operations. Through the Commissioner, the CEO aims to expand feedback and interject a more timely response on GEF-funded projects. Above all , the Commissioner’s critical mission is to help create an atmosphere of trust and confidence in the GEF family.

 

 Nurturing this approach is of paramount importance for GEF operations to succeed. Complaints can come from a contract dispute, lack of communication, the perception of wrongdoing,  or genuine concerns. Regardless of their cause, the potential negative impacts on GEF performance are such that they must be taken very seriously by the Secretariat.

 

The service provided at the Secretariat is intended to complement efforts already undertaken at the level of individual GEF Agencies and to deal with other matters outside of the scope of the work of these Agencies. Key features of the approach are to enhance the GEF internal climate of trust and transparency, effectively mediate and resolve issues raised, and manage and build knowledge on what these issues are.

 

·         It has been comforting to see partners take advantage of this new service. Current experience has focused on: Addressing in a systematic manner issues of complaint and dispute brought to the attention of the CEO by GEF stakeholders

 

·         Opening a channel of communication with convention focal points

 

·         Establishing  basic norms of engagement with GEF Agencies and countries

 

·         Conducting limited advocacy and information dissemination through the activities of the External Affairs Team.

Further development of this assignment will continue to strengthen confidence building and core principles and values of the GEF as well as expand existing measures to protect the integrity of the organization and make it a credible and trustworthy institution.

Further effort will be put on developing a simple conflict/dispute-settling mechanism/system. Specific institutional level efforts that were initiated will be continued, including outreach toward countries and agencies, awareness raising, and monitoring.

Finally, there will be practical problem-solving approaches, facilitation through the use of corporate activities such as the subregional workshops and the NDI.

Parties wishing to learn more about our service, raise an issue, launch a complaint, or ask for dispute settlement are encouraged to send a formal request in the form of a letter or an e-mail to Monique Barbut, Chairperson and Chief Executive Officer of the Global Environment Facility, The World Bank Group, MSN G 6-602 - 1818 H Street, NW -Washington, DC 20433-002.

Also, feel free to contact Mr. Sekou Toure, Conflict Resolution Commissioner (CV) - Tel: (202) 458-4059 - Fax: (202) 212 9553 - E-mail: Stoure1@theGEF.org.